Muscat International Airport was awarded best airport in customer experience
- Muscat International Airport has been awarded the title of the best airport in the customer experience category for the Middle East region in 2023, for the 15-20 million passengers category.
- Salalah Airport has won the award for the best airport in the Middle East region in customer experience for 2023
- Salalah Airport also won several other awards
Muscat International Airport has been awarded the title of the best airport in the customer experience category for the Middle East region in 2023, for the 15-20 million passengers category.
Meanwhile, Salalah Airport has won the award for the best airport in the Middle East region in customer experience for 2023, for the two million passengers category.
These awards were presented by the Airports Council International (ACI) in partnership with Amadeus, a leading technology company providing software solutions for the global travel and tourism industry.
Salalah Airport also won several other awards, including the award for the most dedicated airport employees in the Middle East in all categories, the award for the smoothest airport procedures in the Middle East for all categories, the award for the best pleasant airports in the Middle East, and the award for the best airports in the level of cleanliness, for all categories in the Middle East. The ACI’s performance measurement program is considered one of the most reliable programs in the world and relies on directly measuring the experience of airport customers on the same day of travel.
This achievement reflects the efforts of Oman Airports to integrate with the endeavors being made by the government of the Sultanate of Oman under the leadership of His Majesty Sultan Haitham bin Tarik for the air transport sector.
This is one of the goals of Oman Vision 2040 and is in light of the unlimited support provided over the past years in strengthening the infrastructure of air transportation to and from the Sultanate of Oman, given its strategic location among the countries of the world.
Muscat International Airport and Salalah Airport’s achievement comes after an evaluation by travelers of the best airports in terms of customer experience within the Airport Service Quality (ASQ) awards. This year, the program highlights the number of airports participating in it, which exceeds 400 airports in the world.
The same program is characterized by its unwavering commitment to a rigorous and scientific methodology based on direct research conducted through opinion polls administered directly to travelers at the airport, capturing their satisfaction levels on the same day of travel.
ASQ surveys cover more than 30 performance indicators across key elements of the passenger airport experience, giving the most complete picture of the passenger experience journey.
This methodology is known for its robustness, allowing for meaningful statistical inference and providing unparalleled insights into the passenger experience.
